Shipping Policy

At Figly, we aim to deliver your jewellery to you as quickly and securely as possible. All orders are packaged in eco-friendly materials to ensure safe and sustainable delivery.

  • UK Shipping: We offer standard and tracked shipping options across the UK. Standard shipping typically takes 3-5 working days, while tracked shipping takes 2-3 working days. Shipping costs will be calculated at checkout.

  • International Shipping: We offer international shipping to selected countries. Delivery times vary depending on location, but typically range between 7-14 working days. Please note that customers are responsible for any customs duties or taxes that may apply.

  • Processing Time: All orders are processed within 1-2 working days. During peak periods, such as holidays, processing times may take slightly longer.

  • Custom Orders: For customisations, please allow an additional 2-3 working days for your order to be prepared before shipping.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

If you have any questions or need assistance with your order, please contact us at figly.shop@gmail.com.

No Return Policy

At Figly, we take great care in crafting each piece of jewellery to ensure it meets the highest standards of quality and craftsmanship. Due to the personal nature of our products and for hygiene reasons, we do not accept returns or exchanges on any purchased items.

However, if you experience any issues with your order, such as damage during transit or a fault with the item, we are happy to assist. Please contact us at figly.shop@gmail.com within 14 days of receiving your order, and we will work to resolve the matter promptly.

Please note that this policy does not affect your statutory rights under UK consumer law, including your right to a refund or repair if the item is faulty.

Contact Information

We’d love to hear from you! For any enquiries, assistance with your order, or customisation requests, please reach out to us via the following:

We aim to respond to all enquiries within 24-48 hours.